Account Deletion Policy

1. How to request deletion

You can request deletion in either of these ways:

• In the app: open Settings, choose Account, then Delete account and confirm.
• By email: write to privacy@coxswainlogistics.app from your registered address with the subject “Account deletion request”.

2. Verification

To protect against fraudulent requests we verify your identity, and for enterprise accounts we confirm authorisation with your organisation's administrator before proceeding.

3. What gets deleted

Profile details, contact information, login credentials, device identifiers, app preferences and uploaded documents linked to your account are deleted or irreversibly anonymised.

4. What we retain

Records we are legally required to keep — such as invoices, tax records, statutory shipment documentation and security audit logs — are retained for the period mandated by law, then deleted. Aggregated, de-identified analytics that cannot identify you may be retained.

5. Timelines

Requests are acknowledged within 3 business days. Deletion completes within 30 days of verification, and backup copies are purged within a further 90 days as backups rotate.

6. Effect of deletion

Deletion is permanent and cannot be reversed. Active subscriptions are cancelled, access to operational dashboards ends immediately, and any remaining balance is handled under our Refund Policy.

7. Contact

For help with a deletion request, contact privacy@coxswainlogistics.app and our Grievance Officer will respond with the status of your case.