Refund Policy

1. Subscription cancellations

You may cancel a subscription at any time from your account or by writing to billing@coxswainlogistics.app. Cancellation takes effect at the end of the current billing cycle and access continues until then.

2. Eligibility for refunds

Refunds are considered in the following situations:

• Duplicate or incorrect charges caused by a billing error.
• A prepaid annual plan cancelled within 14 days of the first payment, where the platform has not been materially used.
• Extended unavailability attributable to us and not resolved within the committed support timelines.

3. Non-refundable items

Usage-based charges already incurred, completed implementation or professional services, third-party pass-through costs and custom development work are non-refundable.

4. How to request a refund

Send your invoice number, payment date and reason for the request to billing@coxswainlogistics.app. We acknowledge requests within 3 business days and complete the review within 10 business days.

5. Processing time

Approved refunds are issued to the original payment method. Bank or card networks typically take 5–10 business days to reflect the credit. Taxes are refunded only where permitted by law.

6. Service credits

Where a refund is not applicable, we may offer service credits against future invoices as an alternative remedy. Credits are non-transferable and expire 12 months after issue.